AI-driven automated vehicle inspection platform company UVeye announced today a strategic partnership with service lane technology solution innovator MyKaarma to significantly enhance the dealership service experience. The collaboration integrates UVeye’s inspection technology with MyKaarma’s communication, payments, and service lane tools with a car owner’s phone.

It allows dealerships to streamline their service process and share detailed inspection data with easy-to-understand, visual reports on drivers’ smartphones. This not only enhances customer satisfaction by fostering greater trust and transparency but also simplifies operations for service advisors by reducing the need for manual data entry and saving between 10-15 min per vehicle.

Some of the issues detected by UVeye include underbody diagnostics such as leaks, broken parts, or rust patterns; tire issues such as uneven wear patterns, sidewall damages, bulges/cuts in the rubber; and exterior issues such as scratches or dents.

“While we expand our reach and install our systems at thousands of dealerships across the U.S.A., our partnership with MyKaarma is pivotal in our mission to revolutionize customer service and transparency at dealerships,” said Amir Hever, CEO of UVeye. “By combining our automated inspection systems with MyKaarma’s ultra-user-friendly communication platforms, dealerships can provide detailed inspection reports directly to customers through apps, email, text, and phone calls.”

When a customer drives through a UVeye system, the MyKaarma platform allows the dealership to send inspection results directly to the customer’s phone. Customers receive a welcome text with their inspection results, enabling them to conveniently review their vehicle’s condition on their phone and easily share the results for second opinions.

“Together, we’re setting a new standard for how dealerships communicate with their customers, ensuring every vehicle is inspected thoroughly and every customer is informed,” said Ujj Nath, CEO of MyKaarma.

The #1 Cochran dealer group based in Monroeville, PA near Pittsburgh will be among the first to benefit from the integration. Customers coming in for service appointments will be able to receive complete condition and safety reports at no extra charge.

“Looking ahead, the integration of UVeye and MyKaarma’s technologies promises to revolutionize our service operations,” said David Bernardini, Corporate Strategy Director for #1 Cochran. “We anticipate providing our customers with instant, comprehensive inspection data on their phones, significantly boosting transparency and elevating the entire service experience.”

Future enhancements to the integration will further embed UVeye’s inspection data into MyKaarma’s platform. MyKaarma’s MPI product, providing video inspections to customers, will be automated using UVeye’s detection technology, offering an enhanced MPI experience to dealerships. Plans to integrate UVeye leads into MyKaarma’s BDC product will allow dealerships to easily contact more prospects.